On Knowledge and Expertise:
RBA is “top notch.” They work hard to get ahead of problems before they happen. We have a good relationship with RBA because they look out for compliance issues and benefit this county with the improvements seen in other counties. They upgrade software before it becomes critical. RBA staff sees the big picture. RBA has gone out of its way to meet our needs. They promised that the software would improve our efficiency and would fully replace and exceed prior mainframe and manual systems.
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On Reputation and Results:
Daily receipt checking once took a minimum of 45 minutes per day, every day. Now, with the software, we’re saving about 8 hours a week. Running laser forms before using RBA software took 3-weeks/20 hrs a day/7days (420 hours) twice a year. The same process now takes 3 or 4 days/ 8 hours a day (24 to 32 hours). We have a really long-term relationship because they have earned our respect.
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On Reliability and Stability:
RBA stays on top of what goes on within the state and anticipates what is needed (by my staff) to work efficiently without errors. RBA continues to make the software better. And in turn, they make my office work better on an ongoing basis. RBA produces an excellent product. The software is functioning well and meets expectations. Nine out of 10 times, immediate attention is given to questions and problems. If RBA needs time to research that one issues, they tell us that and then get back as fast as they can.
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On Service and Support:
Though no software can meet all needs, this one comes close! RBA saved me many hours of work by providing me with a quick and effective work around to export files to Excel. RBA gives excellent response time. I always get a call back and timely resolution … RBA staff accepts suggestions and develop work-arounds…Excellent training. Excellent software. Excellent service. RBA gives 300% effort. Communication is really good. We were able to reduce the number of people required to get our work done.
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